Written to be read, not to protect us.

Shipping

The moment your payment goes through, your order is in the queue. Nothing waits for an office to open.

Where we ship	United States only, including Alaska and Hawaii. We don't ship internationally yet.
Cost	Free. Every order, no minimum.
Order processing	Starts immediately, seven days a week. There's no waiting for Monday.
Dispatch time	One to three days from when you order.
Delivery time	Typically five to eleven days after dispatch, depending on where you are. Express option is three to five days.
Tracking	Emailed automatically the moment your order ships.
The guide	Emailed within minutes of checkout. It usually arrives before the grinder has left the warehouse.

We pack seven days a week. An order placed on a Saturday afternoon isn't sitting in a queue until Monday morning. It's picked the same way a Tuesday order is. That matters more in this category than most, because people tend to decide they've had enough of the clicking on a weekend.

Carrier collections don't run every day in every area, so the occasional weekend order joins the next pickup. The packing is already done by then.

If it's been more than three days and you have no tracking, email us with your order number. Check your spam folder first. Shipping notifications end up there more often than you'd expect.

Wrong address, or a change of mind before it ships

Email us as soon as you can. If your order hasn't been picked yet we can change the address or cancel it outright, no charge and no argument.

Once it's shipped we can't redirect it. But you're still covered by the 60 days, so nothing is lost either way.

If a package comes back to us as undeliverable because of an incorrect address, we'll email you and reship it once at no cost.

Refunds and the 60-day guarantee

Sixty days from the day it's delivered. The point of that window is that you can actually use the thing, on your own dog, on your own floor, through several sessions, and still change your mind.

Here's how it works:

1. Email us before day 60Say it didn't work out. That's the whole message. You don't have to justify it, photograph anything, or fill in a form.
2. We refund you in fullTo your original payment method, within a few days of your email. You'll get an email when it's processed.

Using it does not cost you the refund. Use it on every paw, as often as you like. That is the point of the 60 days.

Damaged, wrong, or not working

Arrived damaged or you got the wrong thing? Email us with your order number and a photo. We'll send a replacement straight away.

Stopped working within the 60 days? Same thing. We'll replace it or refund it, whichever you'd rather.

Stopped working after the 60 days? Email us anyway. If it's a genuine fault rather than wear, we'd rather sort it out than win on a technicality. The grinding head is a consumable and wears out with use. That's not a fault, and there's a spare in the box for exactly that reason.

What isn't covered

Short list, and we'd rather state it plainly than bury it.

• The grinding head wearing down. It's an abrasive. It's meant to wear. Roughly a year of regular use on a large dog, and you have two of them.
• Damage from taking it apart. Open it up and we can't help you.
• Refunds after day 60 unless it's a genuine fault. See above.
• Anything to do with your dog's health. We sell a tool. A vet handles the rest.

When the money actually lands

We process your refund within a few days of your email, and you'll get an email confirming it.

After that it's your bank's timeline rather than ours. Card issuers typically take three to ten business days to post it, and banks genuinely don't work weekends even though we do. If it's been longer than that, email us and we'll send you the refund confirmation to take to them.